Privacy Policy

Overview

This Policy explains how vlynk (operated by WHOLIFI LLP) collects, uses, shares, and protects information on the vlynk mobile app and at vlynk.app (the “Service”), and the rules for safe participation in our community. Notice at Collection (summary): We collect identifiers, device/usage data, user-generated content, limited commercial information when purchases are enabled, and inferences for personalization only if you turn it on. We use these to operate, secure, measure, support, and—where you enable it—personalize the Service. We disclose to service providers and partners as described below. You may opt out of sale/sharing or targeted ads via Your Privacy Choices; we also honor recognized browser signals (e.g., Global Privacy Control). Retention and categories appear in Sections 2–7.

Scope

This single document is the authoritative source for our privacy disclosures and our community standards. Jurisdiction-specific details are embedded within the relevant sections.

Definitions

• Personal Information / Personal Data: Information that identifies or can reasonably identify a person.
• Processing: Any operation performed on personal data (e.g., collection, storage, use, disclosure, deletion).
• Controller / Data Fiduciary: The organization determining the purposes and means of processing personal data (here, the Company).
• Processor: A service provider processing data on our behalf.

What we collect

• Account & profile: name or handle, email/phone, photo, bio, preferences.
• Content & activity: posts, reviews, photos/videos, likes, comments, reports, and timestamps.
• Device & usage: app version, device identifiers, IP address, general location, logs, diagnostics/crash reports, security signals (anti-spam/fraud).
• Commerce (when enabled): orders, fulfillment/returns status, and payment tokens handled by our payment processors (we do not store full card numbers).
• Permissions-based inputs: Contacts/Camera/Microphone/Location only if you grant permission; you can withdraw permissions via your device settings. We do not intentionally collect precise geolocation or sensitive categories unless a feature clearly requests it and you opt in.

Legal authority to process

When laws require consent for specific purposes, we rely on your affirmative choice; you can withdraw consent at any time in Settings → Privacy. Some laws also recognize limited “legitimate uses” we may rely on (for example, preventing fraud or complying with legal requests). Where certain U.S. state laws apply, we provide opt-outs for sale/sharing of personal information, targeted advertising, and certain types of profiling as described in Section 9.

Children

The Service is not directed to children. Where local law defines a child as under 18, we require verifiable parental consent before processing a child’s data and we do not conduct behavioural monitoring or targeted advertising directed at children. If you believe a child provided personal data without appropriate consent, contact us (see Contact & grievances). We will take appropriate action, including deletion or conversion to a supervised account as applicable.

Sharing

We share personal data with service providers (hosting, storage/CDN, analytics, security, customer support), payment and logistics partners (if commerce is enabled), lawful authorities where required, and parties to a business transfer. We do not allow vendors to use your personal data for their own independent purposes without permission.

Retention

We retain data only as long as needed for the purposes above and to meet legal/accounting requirements, then delete or de‑identify it.

Your choices & rights

In-app controls are the fastest way to exercise your choices:

• Delete your account (full deletion): Settings → Account → Delete account. We remove your account and associated data that we are not legally required to keep (e.g., fraud logs, taxes, dispute records).
• Delete specific data without closing your account: Settings → Privacy → Manage data to delete posts/reviews/photos/videos, selected profile fields, and to clear certain history logs (where technically feasible).
• Opt out of sale/sharing and targeted advertising: use Your Privacy Choices in-app or on vlynk.app. We also honor recognized browser/device-level signals, including Global Privacy Control (GPC) where required by law.

If you cannot access the app, you can submit a request at vlynk.app/privacy-requests or email privacy@vlynk.app. We acknowledge requests promptly and, where required by local law, within short statutory timelines; for example, certain laws require acknowledgement within 24 hours and resolution within 15 days for specific complaints. If we deny a request where law allows, you may appeal using the link in our response.

International transfers

We may transfer personal data to countries where we or our providers operate. Where a government restricts transfers to specific destinations, we comply with those restrictions and any applicable safeguards.

Community standards & moderation (applies to all users)

To keep vlynk trustworthy and safe, you must follow these rules and use in‑app tools to report violations.

• Share only content you created or have rights to share; no counterfeit or infringing goods.
• No fake, paid-for, or coordinated deceptive reviews; disclose material connections and paid partnerships where relevant.
• No impersonation, misrepresentation, or scams.

• No harassment, hate, threats, or incitement of violence.
• No sexual exploitation or nudity involving minors; protect minors’ safety and privacy.
• No doxxing or sharing others’ private information.

• Illegal content or activities; promotion of self-harm or dangerous acts.
• Malware, phishing, or attempts to bypass security or platform limits.
• Manipulation of ratings, traffic, or engagement metrics.

Changes to this Policy

If we materially change this Policy, we will notify you in‑app or by email and update the effective date above.

Contact & grievances

Contact details (for rights requests and compliance):

WHOLIFI LLP, Raipur, CG

support@vlynk.app | +91-7330059900

Resident Grievance Officer (India): AK Sharma. grievance@vlynk.app. Phone: +91-7330059900. Address: EWS 16/108, SECTOR-29 ATAL NAGAR NAYA RAIPUR, RAIPUR, Raipur, Chhattisgarh, 492101 We acknowledge grievances promptly; where specific laws apply, we acknowledge within 24 hours and resolve within 15 days. If you are not satisfied with our resolution in those cases, you may have the right to appeal to the relevant appellate authority within 30 days (for example, the Grievance Appellate Committee).